As always I was greeted with a smile and a professional manner. Waited a few minutes was taken in back and spoke with the dentist again with having been with Dr Phipps and his office for more than 30 years it was exactly as I expected, very attentive, eager to please, and concerned that I received the care I thought was appropriate. When I got ready to depart and to pay my bill two or three of the chargeable things had been waived and reduced to the minimum of a consult since I had primarily questions and he answered them all. Great. If you need a family Dentist, then this is the office for you.